Contact our office in Beijing

We're here to help. Please fill out this quick form and we'll get back to you shortly

Using AI Matchmaking to Connect Attendees

Content Writer
6 minutes read
Published:
Last updated: June 14, 2025

Hybrid events often pose a challenge for organizers trying to unite two distinct types of audiences: in-person attendees and virtual participants. This division leads to fragmented engagement, where virtual viewers feel disconnected from the lively in-person atmosphere. The result is lower participation, reduced networking opportunities, and missed sponsor value.

With AI matchmaking in Glue Up’s hybrid event platform, this fragmentation is a thing of the past. By intelligently connecting virtual and in-person attendees based on shared interests and goals, Glue Up transforms these isolated groups into one cohesive, interactive community, increasing engagement across both mediums and improving the event’s overall impact.

When Two Audiences Become a Crowd

In a hybrid event, the challenge of managing two distinct audiences, those in the room and those online, often results in fragmentation. In-person attendees naturally engage with the event, while virtual attendees may feel like passive observers. The result? Disconnection, missed opportunities for interaction, and disengaged participants.

For example, during a Q&A session, in-person attendees might dominate the conversation, leaving virtual attendees feeling sidelined and unheard. This divide creates frustration and prevents a truly inclusive hybrid experience.

However, this divide can be bridged with smart pairing technology and real-time engagement tools, such as AI matchmaking, to connect attendees in meaningful ways, whether they are sitting in the audience or participating remotely from home.

Inside Glue Up’s AI Matchmaking Engine

Glue Up’s AI matchmaking engine leverages multiple data inputs to connect virtual and in-person attendees based on shared interests, past behaviors, and real-time interactions. By analyzing registration tags, previous event behaviors, and live poll answers, it creates meaningful connections that go beyond superficial networking.

The matchmaking engine automatically pairs attendees with others who have similar interests, ensuring that the connections made during the event are relevant and valuable. This dynamic system adapts in real-time, making adjustments to pairings as new data becomes available, ensuring that no attendee is left without a meaningful interaction.

Key Features:

  • Real-Time Interest Graphs: The first two first-time attendees share a ‘sustainability’ tag and are introduced before the keynote ends.
  • Dynamic Re-Pairing: If drop-offs occur during a session, the system triggers new matchmaking to maintain online networking.
  • Sponsor Priority Layer: VIP buyers are automatically matched with top-tier sponsors for exclusive conversations.

Fueling Conversation With Live Chat Polls & Micro-Sessions

Live chat polls and micro-sessions are powerful tools that help sustain engagement throughout a hybrid event. While AI matchmaking connects attendees based on shared interests, live chat polls serve as a dynamic interaction tool, encouraging attendees to engage with one another and the event content. 

These polls spark real-time conversations between virtual and in-person participants, ensuring continuous dialogue during the event.

Additionally, micro-sessions offer attendees the opportunity to engage in smaller, more focused discussions, thereby increasing their involvement and satisfaction with the event. Whether it's gathering instant feedback or diving deeper into session topics, these tools enhance the overall event experience and ensure active participation across all attendee groups.

Key Features:

  • Live Chat Polls: Poll results are instantly visible to both the moderator and attendees, encouraging immediate and engaged participation.
  • Mobile Attendee App: Both virtual and in-person attendees can interact through the app, increasing cross-audience participation.
  • Community Rooms: Attendees can join smaller, focused discussion groups, both virtually and in-person, for more in-depth conversations.

Closing the Loop With Post-Event Analytics

After a hybrid event concludes, the real value lies in post-event analytics. Glue Up’s AI-powered analytics dashboard provides organizers with comprehensive insights into attendee engagement, match success, and session performance, allowing for a deeper understanding of event impact. 

Heat maps display engagement levels, while detailed reports highlight which attendees interacted the most, which sponsors gained the most traction, and identify areas for improvement for future events.

The CRM write-back functionality ensures that matched contacts are automatically tagged for follow-ups, preventing any connections from being lost after the event concludes. This data-driven approach also aids in future event planning, helping organizers optimize content and connections for upcoming sessions.

Key Features:

  • Heat Maps of Match Success: Track the effectiveness of matchmaking and engagement across different sessions.
  • Poll Engagement Analytics: Analyze how attendees interacted with polls to see which topics generated the most interest.
  • CRM Write-Back: Matched contacts are tagged automatically for future event invitations, ensuring continuity in engagement.

Sponsor ROI & Revenue Expansion

For sponsors, hybrid events provide a unique opportunity to connect with highly engaged audiences. With Glue Up’s AI-powered platform, sponsors can easily measure the return on investment (ROI) based on attendee engagement, ensuring that their sponsorship dollars are well spent.

AI insights provide sponsors with real-time analytics, including lead quality scores and session attribution, enabling them to track the most engaged prospects and adjust their strategies accordingly. 

Capturing the most engaged attendees allows sponsors to target their follow-up efforts more effectively, resulting in higher-quality leads and a stronger return on investment (ROI).

Key Features:

  • Lead Quality Scores: Sponsors can download a list of top-engaged prospects within minutes of the event concluding.
  • Session Attribution: See which panel or session drove the most high-value matches and where the most engaged attendees were located.

Finance End-to-End: From Ticket to Ledger

Managing the finances of a hybrid event can be complicated when relying on multiple tools and platforms. Glue Up’s all-in-one platform streamlines the entire financial process, from ticket sales and sponsor packages to on-site revenue tracking

The platform automatically splits revenue across different categories, integrates with accounting software such as QuickBooks, and generates real-time profit and loss (P&L) reports per session. This seamless process eliminates manual work, ensuring that financial data is accurate and up-to-date.

With Glue Up, organizers can focus on delivering a great event experience while the platform handles the complex financial operations behind the scenes, saving time and reducing errors.

Key Features:

  • Auto-Split Revenue: Automatically split ticket sales, sponsorship funds, and other revenue sources across different chapters or categories.
  • QuickBooks Integration: Easily sync financial data with QuickBooks, ensuring all event transactions are logged and reconciled.
  • Per-Session P&L: Real-time tracking of financial performance per session gives event organizers immediate insight into profitability.

Achieve Hybrid Event Excellence: Optimize Engagement and ROI with Glue Up

Hybrid events present a unique set of challenges, and managing them with disconnected tools often results in inefficiencies. Glue Up’s all-in-one platform streamlines every aspect of your event, from webinar streams and ticketing to attendee engagement and post-event analytics

The integration of these essential tools ensures a seamless experience for both virtual and in-person attendees, helping organizers deliver an impactful and cohesive event.

AI matchmaking enhances engagement by connecting attendees based on shared interests, while the post-event analytics provide actionable insights for future events. For sponsors, real-time engagement metrics and ROI tracking offer clear evidence of the event’s value.

What You'll See in Your Demo:

  • Visualize your hybrid event agenda, unifying webinar, ticketing, and engagement data in real time.
  • Watch as AI-driven matchmaking adjusts to attendee preferences and instantly fosters connections.
  • Generate real-time ROI reports for sponsors with a single click.
  • Uncover insights from attendee engagement to refine next year's event strategy.

Ready to elevate your hybrid events and maximize your event ROI? Schedule your personalized demo and discover how Glue Up’s integrated platform can help you optimize engagement and streamline your hybrid events.

Manage Your Association in Under 25 Minutes a Day
Table of Contents

Related Content

 
The AI Governance Framework Your Association Needs
You might not think of it this way, but your association already has an AI governance framework sitting on the boardroom table, even if no one has called it that. Whether you realize it or not, your…
How Associations Use AI Workload Management
The first thing you notice when you walk into an association office isn’t the mission statement on the wall. It’s the noise, email pings, Slack threads, back-to-back meetings, a printer that hasn’t…
AI Training for Staff in Associations
AI training for staff isn’t about teaching code. It’s about changing how people think, make decisions, and work together. For associations built on established systems and habits, that shift starts…